Trust Centre
Trust begins with transparency.
Learn which services we provide, how we work with our partners, and which terms and conditions apply. So you know what to expect before you book.
What SkySociety handles for you
- We arrange private air travel: Shared Flights, Private Charter, and travel with pets.
- Your personal concierge coordinates your journey, passenger and pet details, and the required documents.
- With Shared Flights, you share the cost of a private jet with other passengers.
- You can request your preferred route. We consolidate matching requests and assess whether it can be arranged as a Shared Flight.
What you should know before booking
- SkySociety is not an airline and does not hold its own Air Operator Certificate (AOC).
- We do not own or operate aircraft. Flights are operated by certified air operators.
- Shared Flights are created based on demand and arranged individually. There is no regular scheduled service.
- A route request does not guarantee departure. We only confirm the journey once all requirements have been met. Not every requested route will go ahead.
Shared Flights – flying privately together
On a Shared Flight, you reserve individual seats on a private jet and share the cost of the flight with other passengers. We confirm the flight once enough seats have been reserved and all other requirements have been met. Until then, the route remains open. You can view the current booking and confirmation status at any time.
Private Charter – a private jet for you
With a Private Charter, you book the entire aircraft for your exclusive use. The price is calculated for the complete flight. We tailor the route, schedule, and aircraft to your preferences, the number of passengers, and your pet's needs.
Who operates your flight
Your flight is operated by a certified air operator. The operator holds the required approvals, provides the crew, and is responsible for safe flight operations. SkySociety organises your journey and coordinates the details according to your preferences.
When your Shared Flight is confirmed
We confirm your Shared Flight once enough seats have been reserved, the aircraft and air operator have been secured, and all other requirements have been met. Until then, your reservation remains provisional. We keep you informed of the current status and let you know which steps are still outstanding.
Clear information for every route
For every published route, we show the current availability and confirmation status. If there is no suitable connection, you can request your preferred route. We assess whether a Shared Flight can be arranged for it.
Travelling with a pet
We assess individually whether your pet can travel in the cabin. We consider the aircraft type, the air operator's requirements, and the regulations that apply to your route. Before making a binding booking, you will know which requirements apply and whether the requested connection is suitable.
Your documents and data
We treat your identity and health documents confidentially and store them in a protected area. Access is provided through time-limited links and is logged. Every submitted document is personally reviewed by our team.
Pricing and payment
You receive the price for your journey before making a binding booking. Payment is made by bank transfer. Once we have received and verified the amount, we confirm receipt of payment. Only then is your booking marked as paid.
Your personal concierge
Your concierge knows your journey and personally supports you with questions and organisation. You can reach us during our business hours. We cannot guarantee continuous round-the-clock availability.
Changes and cancellations
The conditions for changes and cancellations are set out in our terms and conditions. Before you book, your concierge explains which rules apply to your journey and which costs may arise.