Frequently asked questions

Yes, customised route requests are possible. Please contact us directly to discuss your specific travel requirements.

The number of passengers depends on the flight model booked, but you will usually share the jet with no more than 12 passengers.

This works on the same principle as a scheduled flight. We sell the tickets according to the "first come first serve" principle. This means that the other passengers are not known.

If 2 or more tickets are purchased, an attempt will be made to take this into account in the seating arrangement.

As all passengers share the same interest, this is a perfect opportunity to spend time with interesting conversations and fascinating people.

We allow up to 10 animals per flight, depending on the size and type of aircraft.

Yes, there is usually a flight attendant on board. Their primary task is to ensure safety on board and also to look after the well-being of the passengers. The crew's instructions must be followed at all times.

Yes, our aircraft are specially equipped for the safe and comfortable carriage of pets, including dedicated rest areas and safe seating options.

Unlike conventional scheduled flights, we allow all pets to travel directly in the cabin. Depending on the size of your dog, it can either be placed on your lap or safely next to your seat. This guarantees maximum comfort for both you and your pet. Our cabins are specially designed to provide a safe and pleasant travelling environment for animals, so that you and your four-legged friend can travel relaxed and stress-free.

A muzzle is not required as long as the safety of all passengers and crew is guaranteed.

Drinking bowls should normally be available. Depending on the number of animals, however, this may be limited. To anticipate all eventualities, however, it is an advantage to take your own familiar bowl with you. Dog snacks can be taken on board.

Dogs and cats are allowed to travel as standard. For other animals, please contact us in advance.

Yes, you can take more than one pet with you, but you must book an additional seat for each additional pet.

There are no specific size or weight restrictions, but your pet should be able to sit comfortably on your lap or next to your seat.

Yes, you can travel to Dubai with your short-snood. However, it is important to take extra precautions, especially during the hot summer months. Make sure that transport to and from the airport and within the city is air-conditioned. Plan visits to places where pets are allowed and that have good air conditioning. Many shopping centres, cafes and restaurants in Dubai offer pet-friendly and air-conditioned areas. Avoid engaging in outdoor activities with your pet during the hottest times of the day. Plan walks in the early morning or later evening hours when temperatures are lower.

One suitcase weighing 25kg and one item of hand baggage are permitted per passenger.
If required, more can be taken along by prior arrangement.

Yes, all our flights are non-stop to guarantee maximum comfort and safety.

We only charter aircraft from providers that meet the highest safety standards to ensure a safe and comfortable journey for you and your pet. We will inform you of the exact type of aircraft that will operate your flight at least 24 hours before departure. This allows us to select the most suitable aircraft depending on the number of passengers, pets and the route. Our extensive experience of over 18 years in the aviation industry enables us to offer you a customised travel experience of the highest standard

Our flights typically depart from a General Aviation Terminal, which is different from the airport's main terminal. These terminals are specially designed for private aircraft and offer a quieter and more exclusive atmosphere. You will receive the exact addresses and specific details of your departure and arrival terminals in your flight briefing, which will be sent to you at least 24 hours before your departure. Please make sure you check the information carefully to ensure that you arrive at the correct terminal.

Dubai has a list of dog breeds that are not allowed in the country. The list currently includes the following dog breeds: Staffordshire Bull Terrier, American Pit Bull Terrier, American Staffordshire Terrier, American Bully, Brazilian Mastiff (Fila Brasiliero), Argentine Mastiff (Dogo Argentino), Tibetan Mastiff, Neapolitan Mastiff, French Mastiff (Dogue de Bordeaux), Boerboel, Bullmastiff, Cane Corso (Italian Mastiff), Bully Kutta (Alangu Mastiff, Indian Mastiff), Perro De Presa Canario (Canary Mastiff), Japantosa, Presa Canarioire.

As our flights are based on a Jetsharing model, the operation depends on a minimum number of seats being sold. We will inform you as soon as the required number is reached and the flight is secured.

Although cancellations are rare, they can occur under certain circumstances. If your flight is cancelled, we will make every effort to find a replacement aircraft immediately. Should this not be possible for reasons of "force majeure", the costs will be refunded in full.

Please note the cancellation conditions specified in your contract or on your ticket.

Please make sure that your pet has all the necessary vaccinations and papers according to the checklist sent to you in advance.

Your pet needs a valid EU pet passport, a current rabies vaccination and a health certificate. We will be happy to help you prepare these documents.

We take care of all entry formalities, including health checks and the necessary documentation, which is carried out by our official veterinarian directly on the aircraft.

We recommend arriving at the terminal at least 30 minutes before your departure. To avoid stress, we advise you to plan in a little extra time.

If a flight does not reach the required minimum number of 11 passengers, we will inform you in good time and offer you alternative travel dates or a full refund.

Yes, we offer catering that is specially tailored to the duration of your flight. If you have allergies or special dietary requirements, we can usually cater for these accordingly.

Bring all the necessary travel documents for you and your pet, including the EU pet passport and all health certificates.

Yes, it is possible to book an entire aircraft. This gives you the freedom to organise all aspects of your trip as you wish.